Refund policy
Last Updated: August 11, 2026
All Sales Are Final
All sales are final. We do not offer refunds, returns, or exchanges except where covered by our Authenticity Guarantee or where otherwise required by applicable law.
Our Authenticity Guarantee
Pristine Outfitter has zero tolerance for counterfeit merchandise. Every item we offer is carefully reviewed for authenticity before being made available for sale.
Our review may include consideration of construction, craftsmanship, materials, hardware, markings, serial or reference information, date codes, movements, provenance, documentation, and other characteristics relevant to the particular item.
If an item purchased from Pristine Outfitter is determined to be inauthentic by the original manufacturer or by a qualified independent authentication authority accepted by Pristine Outfitter, the purchase may qualify for a full refund under this Authenticity Guarantee.
Authenticity Claims
If you have a genuine concern regarding the authenticity of an item, please contact us and provide your order information together with any supporting documentation or authentication findings.
We may require the item to be returned to us for inspection or submitted to an appropriate authentication specialist before a refund is approved.
The item must be the same item originally purchased from Pristine Outfitter and must not have been materially altered, modified, damaged, substituted, or tampered with after delivery.
Condition & Buyer Review
Because all ordinary sales are final, customers should carefully review all product descriptions, photographs, condition disclosures, measurements, specifications, and included accessories before purchasing.
Pre-owned and vintage merchandise may show signs of age, handling, storage, wear, patina, previous servicing, restoration, or polishing as disclosed in the listing.
Our team is available before purchase to provide additional photographs, videos, measurements, or item-specific information when reasonably available.
Change of Mind
We do not accept returns or provide refunds because of change of mind, buyer's remorse, preference, sizing, color preference, or because an item does not meet a customer's subjective expectations when the item was accurately represented before purchase.
Sourced & Special-Order Items
Personal sourcing, special-order purchases, reservations, deposits, customized items, and merchandise secured specifically at a client's request are final sale.
Any additional sourcing or deposit terms will be communicated before payment where applicable.
International Orders
International purchases are final sale except where covered by our Authenticity Guarantee or where applicable law provides otherwise.
Customs duties, import taxes, brokerage fees, shipping charges, and other destination-related charges are not refundable by Pristine Outfitter unless required by applicable law.
Incorrect or Shipping-Damaged Orders
If you receive an item that is materially different from the item ordered, or if an item appears to have been materially damaged during shipment, please contact Pristine Outfitter promptly so that we can review the matter.
Please retain all packaging, shipping materials, labels, photographs, and documentation because these may be required for carrier or insurance review.
Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict, or limit any consumer right or remedy that cannot legally be waived.
Related Policies
This Refund Policy should be read together with the Pristine Outfitter Terms & Conditions, Shipping & Delivery Policy, Privacy Policy, and any transaction-specific terms applicable to a purchase.